In order to place a withdrawal request, please follow these steps:

• Click on the Withdraw Funds tab in the left-hand menu
• Enter the amount to withdraw (in USD)
• Complete the electronic withdrawal form as required
• Click “Submit”

Funds are withdrawn from your available balance. To successfully complete the withdrawal of funds from your account, your available balance must be greater than the amount that is being withdrawn.

If you have funds invested in open positions, you can free up more funds by closing positions. Once a position is closed, the invested amount net of any profit or loss will be sent back to your available balance.

NOTE: Withdrawn funds return to the account from which they were deposited from.

Profits are preferred to be withdrawn to your bank (via ACH transfer), meaning the complete amount of your withdrawal may not return in full to only your debit card. You may find that some of your withdrawal amount went to your bank or via a wire transfer. This is not a Kingston10Exchange rule but is required for regulatory purposes and, as such, is not subject to change.

There is a seven-day hold from the date of deposit before all funds deposited via online banking can be withdrawn.

After that hold period, withdrawal requests take up to two (2) business days for us to process, presuming that we have all the necessary information. Once processed by Kingston10Exchange, online bank transfers are generally completed in less than three (3) business days but in some cases can take more.

Wire transfers can take up to seven (7) business days, depending upon which back you use, before the funds are received by us.

Within the USA, Debit card withdrawals can take as long as four (4) business days or more.