You can place your order through this website 24 hours a day, 7 days a week. It is fast, safe, simple, and convenient. You can enter a keyword or a catalog part number in the search box or browse the online catalog on the left side of the page. Simply select your item, click on “add to cart” for each product, fill out the order form or answer the required questions, submit your request, and print your receipt. We’ll do the rest! Most in-stock orders ship within 24-48 hours. Shipping times may vary, please call or e-mail to check the status or shipping times for a specific item. Expedited freight options are also available. If you have any questions or comments, feel free to email us.
For your ordering convenience, call us toll-free at 1-800-423-5525. Phone hours are Monday through Thursday from 6 a.m. to 7 p.m. Pacific Standard Time, Friday 6 a.m. to 6 p.m. Pacific Standard Time, Saturdays from 8 a.m. to 4 p.m. Pacific Standard Time. Phones are closed on Sundays (please order on this website). For International orders, please call 1-818-998-2100. Customer Service/Warranty Department is open Monday through Friday 8 a.m. to 5 p.m. Pacific Standard Time.
If you prefer, you can also order 24 hours a day via FAX. Please download, print, and fill out our express order form and FAX to 1-508-632-4659.
You can also place your order via regular mail. Return our printable order form in a standard #10 envelope. Please make sure any enclosed checks or money orders are secure.
We accept most major credit cards (Visa, MasterCard, American Express, Discover), as well as money orders and personal checks. No C.O.D.s please. Please call, mail, or FAX your order if you wish to pay by check or money order.
Destination | Charge |
---|---|
48 States – Ground | See Delivery Charges Below |
48 States – 2-Day Air | Add $19.99 for every 15 lbs. of shipping weight |
48 States – Next-Day Air | Add $34.99 for every 15 lbs. of shipping weight |
Alaska & Hawaii | Add $19.99 for every 15 lbs. of shipping weight |
U.S. Territories | Add $19.99 for every 15 lbs. of shipping weight |
Canada | Add $29.99 for every 15 lbs. of shipping weight |
International | See International Delivery |
0.00 – $24.99 |
$25.00 – $98.99 |
$99.00 – and Over ** |
$99.00 – and Over ** |
** (contiguous 48 United States, oversized and truck freight fees still apply). |
Most orders are shipped via FedEx, Ontrac or UPS Ground and must be shipped to a street address. At this time, we cannot deliver to P.O. Boxes. Our standard shipping prices apply to all items that show “Standard Shipping.” on the website. Some products have a special shipping price listed for oversized, heavy or truck freight items. You may also view a map that breaks down Ground Shipping for the continental U.S. Shipping times may vary. Most items ship from our distribution center in Michigan, but occasionally at item will ship directly from one of our suppliers to expedite delivery. All confirmed regular stock orders received by 3 p.m. Pacific Time are shipped the same day. Most in-stock orders ship within 24 hours. Shipping times may vary on custom or made to order items. Please call or e-mail to check the status or shipping times for a specific item. Expedited freight options are also available.
Alaska and Hawaii: $19.99 for each 15 pounds of shipping weight will be added to regular shipping and handling charges. Orders will usually arrive in 5-14 business days.
U.S. Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands): $19.99 for each 15 pounds of shipping weight will be added to regular shipping and handling charges. Orders will usually arrive in 5-14 business days using U.S. Postal Service Delivery.
Canada$29.99 for each 15 pounds of shipping weight will be added to regular shipping and handling charges. Shipping costs to Canada are subject to change, due to the weight and/or size of your order. Orders will usually arrive in 5-14 business days. Additional shipping costs will be confirmed by email or phone prior to processing your order.
Duties and TaxesThere may be duties and taxes imposed on your order that are not reflected in our prices. Check with your local Customs office for those charges. In addition, some territories may charge an additional handling fee for delivery within Canada
If you would like an alternative or expedited shipping method, please choose that method when checking out or call us at 1-800-423-5525, or 1-818-998-2100, to place your order. Questions? Email us.
For an additional $19.99* (for every 15 pounds of shipping weight), you can receive your in-stock order in two business days. Next-Day delivery is also available for an additional $34.99* (for every 15 pounds of shipping weight). Please place your order by 3 p.m. Pacific Time. If you would like to check the status of a particular item, please call 1-800-423-5525 or 1-818-998-2100. *This offer is available in the continental United States only. Weight and cost automatically calculated. This service is not available for some oversized items or special-order items.
For all foreign countries, please use the following shipping and handling rates when calculating your order. Please allow 14-21 business days for delivery of your order. If you have any questions, please call us at 1-818-998-2100, or submit your order by mail or FAX. Some oversized items and shipments may require additional fees due to the shipping carrier’s specifications; we will contact you before processing and shipping the order.
$0.00 – $100.00 |
$100.01 – $200.00 |
$200.01 – $300.00 |
$300.01 – $400.00 |
$400.01 – and Over ** |
** (contiguous 48 United States, oversized and truck freight fees still apply) |
All international orders are shipped via Insured U.S. Postal Service Priority Mail. If you would like an alternative or expedited shipping method, please call us at 1-800-423-5525, or 1-818-998-2100, to place your order. Questions? Email us.
Duties and Taxes: There may be duties and taxes imposed on your order that are not reflected in our prices. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country.
Orders over $300.00 going outside of North America may be required to send verification of identity including a copy of a government issued identification card and copies of both sides of the credit card being used for the order, prior to any processing. This is for the buyer’s protection from credit card fraud. For questions or more information, please call Customer Service, at 1-800-423-5525 or 1-818-998-2100.
Most products sold by shop.Kingston10Exchange.com afford a 30-day standard warranty, during which time you may return the product without any issues. In certain cases, you may be charged a restocking fee or incur return shipping costs. When this applies, you will be duly notified.
At shop.Kingston10Exchange.com, we want you to be completely satisfied with your order and ordering experience. If you find it necessary to exchange or return an item, please follow the steps outlined below:
Upon ordering an item via the web site, an email will be sent displaying the order number, order date, billing address, shipping address, product description, quantity, cost (including subtotal, tax, and shipping) and shipping method. To track your order, please login to your account . You may gain access to your complete Kingston10Exchange.com order history, including the date your order was processed and the date it shipped (or is expected to ship) by entering your email address or 10-digit phone number and your last name (or password if you ordered by phone). If you have any questions regarding your order that are not answered on the site, please email us or call us at our toll-free customer service number.